Contact Us

Last updated: 2026-03-27

We're here to help! Whether you have a question about your order, need guidance choosing the right product, or just want to say hello, the SpineAlign team is happy to assist you. Your comfort and satisfaction are at the heart of everything we do.

Get in Touch

The best way to reach us is by sending an email directly to our support team:

📧 Email: support@getspinealign.com

When you reach out, please include your order number (if applicable) along with a brief description of how we can help. The more details you share, the faster we can get you the answers you need.

What to Expect

We know your time is valuable, so here's what you can expect after reaching out to SpineAlign support:

• Acknowledgment: You'll receive an automatic confirmation that we've received your email right away.
• First Response: Our team typically responds within 24 to 48 business hours. During busy periods, it may occasionally take a little longer, but we always aim to get back to you as quickly as possible.
• Resolution: Most inquiries are fully resolved within one to two email exchanges. For more complex issues, we'll keep you updated every step of the way.

Business Hours

Our customer support team is available during the following hours:

• Monday through Friday: 9:00 AM – 6:00 PM (EST)
• Saturday: 10:00 AM – 4:00 PM (EST)
• Sunday and Major Holidays: Closed

Emails received outside of business hours will be addressed first thing on the next business day. Rest assured, every message is read and every customer matters to us.

Common Topics We Can Help With

Here are some of the most common reasons customers reach out to SpineAlign support:

• Order Status and Tracking: Need an update on your shipment? Include your order number and we'll look into it right away.
• Product Questions: Not sure which SpineAlign product is right for you? We're happy to offer personalized recommendations.
• Returns and Refunds: Need to initiate a return or have questions about our refund process? We'll walk you through it step by step.
• Shipping Inquiries: Questions about delivery timelines, shipping methods, or international availability.
• General Feedback: We love hearing from our customers. Your feedback helps us improve and serve you better.

Before You Reach Out

You might find the answer you're looking for in one of our helpful resource pages:

• Frequently Asked Questions — Quick answers to the most common questions about SpineAlign products, orders, and more.
• Shipping Policy — Everything you need to know about delivery timelines, shipping costs, and tracking your order.
• Returns and Refund Policy — Details on how to return a product, eligibility requirements, and refund processing times.
• Terms of Service — The terms and conditions that govern your use of the SpineAlign website and services.
• Privacy Policy — How we collect, use, and protect your personal information.

Our Promise to You

At SpineAlign, we believe that exceptional support is just as important as exceptional products. Every email you send is handled by a real person on our team who genuinely cares about your experience. We're not satisfied until you are.

Thank you for choosing SpineAlign. We look forward to hearing from you and helping in any way we can. Don't hesitate to reach out to us at support@getspinealign.com — we're always happy to help!