Refund Policy

Last updated: 2026-03-27

At SpineAlign, your comfort and satisfaction are at the heart of everything we do. We stand behind the quality of our products, and we want you to feel completely confident in your purchase. If for any reason you're not fully satisfied, our hassle-free refund policy is here to make things right.

Our Promise: We believe you deserve to experience the SpineAlign difference risk-free. That's why every purchase is backed by our 90-Day Satisfaction Guarantee. Try it, love it, or send it back — no questions asked.

90-Day Return Window

We offer a generous 90-day return window from the date your order is delivered. We understand that it can take time to truly evaluate whether a product is the right fit for your body and lifestyle, so we give you a full three months to decide.

• The 90-day period begins on the date of delivery as confirmed by the carrier's tracking information.
• To be eligible for a return, your return request must be submitted within this 90-day window.
• Returns submitted after the 90-day period may not be eligible for a refund, though we encourage you to reach out to our support team, as we review late requests on a case-by-case basis.

Condition of Returns

To ensure a smooth return experience, please make sure the following conditions are met before sending your item back:

• Original packaging: Items should be returned in their original packaging whenever possible. If the original packaging is no longer available, please use a sturdy box that adequately protects the product during transit.
• Clean and undamaged: Products should be clean, free of stains, and free of damage caused by misuse, abuse, or neglect. Normal wear from trying out the product during the return window is perfectly acceptable.
• Complete accessories: All included accessories, components, manuals, and bonus items that came with your order should be returned along with the main product.
• Proof of purchase: Please have your order number or confirmation email available when initiating your return.

We understand that you need to genuinely use our products to evaluate them. Light, normal use during the trial period will not disqualify your return. We simply ask that items are returned in a condition that reflects reasonable care.

Refund Process

We've designed our refund process to be as straightforward and stress-free as possible. Here's how it works:

1. Initiate your return: Contact our support team at support@getspinealign.com with your order number and the reason for your return. Our team will respond within one business day with your Return Merchandise Authorization (RMA) number and detailed shipping instructions.
2. Pack and ship your item: Carefully pack the product following the condition guidelines above. Attach the provided return shipping label or ship the item to the address provided by our team. We recommend using a trackable shipping method for your protection.
3. Inspection and approval: Once we receive your return at our facility, our team will inspect the item within 3–5 business days. We'll send you an email confirmation once the inspection is complete.
4. Refund issued: Upon approval, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

Refund Details

• Refunds are issued to the original payment method used at checkout.
• Original shipping charges are non-refundable unless the return is due to a SpineAlign error or a defective product.
• Return shipping costs are the responsibility of the customer unless the return is the result of a shipping error, defective product, or damaged item on our part.
• You will receive an email notification at each stage of the refund process so you're never left wondering about the status of your return.

Non-Refundable Items

While we strive to make our return policy as accommodating as possible, certain items are excluded from our standard refund policy for hygiene, safety, and practical reasons:

• Gift cards: All SpineAlign gift card purchases are final and cannot be returned or refunded.
• Clearance and final sale items: Products marked as "Final Sale" or "Clearance" at the time of purchase are not eligible for returns or refunds. These items will be clearly labeled on the product page before checkout.
• Personalized or custom-made products: Items that have been customized, monogrammed, or made to order specifically for you cannot be returned.
• Bundled promotional items: Free gifts or promotional items received as part of a bundle must be returned along with the purchased product. Partial returns of bundled items may result in an adjusted refund amount.
• Items showing excessive wear or damage: Products that show signs of misuse, intentional damage, or excessive wear beyond normal trial use may not qualify for a full refund.

If you're unsure whether your item qualifies for a return, please don't hesitate to contact us. We're always happy to help.

Exchanges

Need a different size, firmness level, or product altogether? We're happy to help you find the perfect fit.

How Exchanges Work

1. Contact our team: Email us at support@getspinealign.com and let us know which product you'd like to exchange and what you'd like instead. Our team can also help recommend the best option for your needs.
2. Ship your original item: Follow the same return process outlined above. Once we receive and inspect your returned item, we'll ship out your replacement.
3. Receive your new product: Your exchange item will be shipped promptly, and you'll receive tracking information via email.

Exchange Details

• Exchanges are subject to product availability. If your desired replacement is out of stock, we'll notify you immediately and offer alternatives or a full refund.
• If the exchange item is of a higher value, you will be charged the price difference. If it is of a lower value, the difference will be refunded to your original payment method.
• One free exchange per order: Your first exchange on any order ships free of charge. Additional exchanges may be subject to shipping fees.
• Exchange items are covered by a new 90-day satisfaction guarantee starting from the delivery date of the replacement product.

Damaged or Defective Items

At SpineAlign, we take great care in packaging and shipping every order. However, we understand that accidents can happen during transit, and on rare occasions, a product may arrive with a manufacturing defect. If this happens, we've got you covered.

What to Do If Your Item Arrives Damaged or Defective

1. Document the issue: Please take clear photographs of the damaged or defective item, including the packaging, shipping label, and any visible damage. This helps us resolve your claim quickly and improve our processes.
2. Contact us within 48 hours: Email support@getspinealign.com within 48 hours of delivery with your order number, a description of the issue, and the photographs you've taken.
3. We'll make it right: Our team will review your claim promptly and offer a full replacement or a complete refund — whichever you prefer. In most cases, we'll resolve your claim within 1–2 business days.

Our Commitment

• No return shipping required: For damaged or defective items, you will never be asked to pay for return shipping. We will provide a prepaid return label or, in some cases, may not require the item to be returned at all.
• Expedited replacements: If you choose a replacement, we'll prioritize your order and ship it as quickly as possible at no additional cost.
• Full refund option: If you prefer a refund instead of a replacement, we'll process a complete refund including any original shipping charges you paid.

If you notice damage or a defect after the initial 48-hour window but within your 90-day return period, please still reach out to us. We'll do our best to assist you and find a fair resolution.

Contact Us

Our dedicated customer support team is here to help make your return or exchange experience as smooth as possible. Whether you have a question about our policy, need help initiating a return, or just want guidance on choosing the right SpineAlign product, we'd love to hear from you.

• Email: support@getspinealign.com
• Website: getspinealign.com
• Response Time: We aim to respond to all inquiries within one business day, Monday through Friday.

When reaching out, please include your order number and a brief description of your concern so we can assist you as efficiently as possible.

Thank you for choosing SpineAlign. We're committed to your comfort, your well-being, and your complete satisfaction with every purchase. If something isn't right, we'll work with you until it is — that's the SpineAlign promise.